1. Assignment & Verification

Once we receive tasks from your law firm, our first step is to verify all HIPAA authorizations and client-provided details. We ensure every submission is complete and legally compliant before moving forward.

2. Acknowledgment & Clarification

We promptly acknowledge every new assignment and immediately reach out if any information is incomplete. Our proactive communication minimizes delays and keeps your cases moving forward.

3. Reminders & Follow-Ups

Our team consistently follows up on pending responses, sending polite reminders and clarifying outstanding details to ensure requests don’t stall.

4. Request Drafting & Information Gathering

We contact healthcare providers or facilities to understand their preferred request methods and expected turnaround times. Each request is carefully drafted to be error-free and fully compliant.

5. Confirmation & Resubmission (If Needed)

We follow up right after submission to confirm receipt. If a request isn’t accepted or needs resubmission, we act immediately and keep you informed.

6. Ongoing Follow-Ups & Alternate Options

Regular follow-ups ensure timely progress. If a provider cannot be reached, we promptly request alternative contact information from your team to keep the process on track.

7. Completion & Reporting

We strive to meet and exceed industry turnaround times. Once records and bills are received, tasks are marked as complete, and comprehensive reports are provided.